從知識移轉觀點探討影響資訊系統開發績效之因素－－以社會交換觀點之跨團隊互動品質為外衍變項

Clarifying Factors Affecting Information System Development Performance-A Perspective of Cross-team Knowledge Transfer

近年來資訊系統開發成功議題在企業營運扮演舉足輕重角色，但新系統開發失敗率仍高。資訊系統開發涉及使用單位成員與系統開發團隊成員間知識的移轉，故本研究嘗試從知識移轉觀點探討系統開發團隊成員順利吸收來自使用單位成員移轉的知識對資訊系統開發績效之影響，並探討系統開發團隊成員既有領域知識與雙方互動品質之影響。本研究透過實際蒐集系統開發團隊成員觀點進行路徑分析。分析結果顯示，知識移轉績效對系統開發績效有正向顯著影響，另系統開發團隊成員既有領域知識與雙方互動品質也有其顯著影響。實務上建議企業在選擇系統開發團隊成員時，應同時注重其不同領域系統開發經驗以及與使用者是否能維持良好社會性互動，以利資訊系統開發成功。

With the growing importance of information systems in enterprises operation, the success of information systems development is an issue of concern to enterprises. Although the development tools for information systems advance, the failure rate of information systems is still high. The development process of information system involves the transfer of business knowledge from user group to system development teams. Therefore, this study is motivated to empirically clarify the impact of the cross-team knowledge transfer performance on information system development performance based on system development team members. The gathered empirical data were analyzed with PLS. The results showed that the cross-team knowledge transfer performance was significant associated with information system development performance. Besides, the existed domain knowledge of development team members and the partnership quality between user group and system development team were also shown significant positive association with knowledge transfer performance. The results validated the theoretical and practical importance of viewing information system development a process of knowledge transfer in facilitating the success of information system development.