ERP導入後影響企業電子化成效因素之探討－－系統維護與回饋之中介效果

The Factors Affecting Performance of E-business after Implementing ERP-The Mediation Effect of System Maintenance and Feedback

過去在ERP導入與企業電子化成效相關因素探討上，多集中於ERP導入時的關鍵成因之探討。雖然ERP關鍵成因對電子化成效有一定助益，唯成功導入ERP不必然確保電子化長期成效。隨著導入後環境變遷、成員流動、客戶需求改變，即可能影響ERP後續效能。故本研究乃針對ERP導入後影響電子化成效之因素進行探討，以了解ERP導入後哪些因素仍將持續影響企業的電子化成效。本研究實證結果顯示：系統維護與回饋在ERP導入關鍵成因與企業電子化成效間將扮演中介的角色；此外，系統相關成員流失所造成之干擾效果，將進一步減弱系統維護回饋與電子化成效之關係；最後，知識管理機制之干擾效果，則能進一步強化系統維護回饋與電子化成效之關係。

In the past, the literatures that discussed the relationship between ERP implementation and performance of e-business are mostly in terms of key success factor (KFS) of ERP implementation. Although KSF of ERP implementation is helpful for e-business performance, successful implementing ERP doesn't guarantee long-term performance of e-business. Following the change of environment, the brain drain of employees, the transition of customer need, it will affect the ERP performance. The purpose of this research is to investigate the factors that would affect the performance of e-business after implementing ERP, and to understand which factors will continuously influence the outcomes of e-business. The major findings show that system maintenance plays mediating roles among KSF of ERP implementation and e-business performance. In addition, the moderating effect of employee turnover will abate the relationship between system maintenance and performance of e-business. At last, the moderating effect of knowledge manage ment will enforce the relationship between system maintenance and performance of e-business.