從企業主管的角度探討擁有ERP證照的員工工作表現之研究

A Study on Job Performance of Employees with ERP Certificates from Managers' Perspective

本研究是以問卷調查方式，針對企業主管之看法，來比較擁有ERP證照者之工作表現是否優於未擁有證照者。研究結果發現：在個人工作契合度、組織契合度、工作績效、及ERP專業能力部份，大部份的主管認為擁有ERP證照的員工比無證照的員工好。高達九成以上的主管覺得員工具有ERP證照應有不同的加薪晉級標準。大部份主管認為ERP專業證照考試項目對企業是必要的，而且大都符合專業工作需求、業界需求及實務上的需求。主管認為擁有ERP證照者的專業能力會分別顯著影響個人──工作契合度、個人──組織契合度、與工作績效；而個人──工作契合度、個人──組織契合度會分別顯著影響其工作績效；個人──組織契合度會顯著影響主管對員工工作表現的滿意度；員工工作績效會顯著影響主管對員工工作表現的滿意度。由此可知，企業主管對擁有ERP專業證照的員工抱持肯定的看法，認為其專業能力可以符合工作的要求。所以，擁有ERP證照的員工對企業是正向的助益。

This research studies the comparison of job performance of employees who own ERP certificates and those without one (s). We conducted a questionnaire survey from managers´ view. Research results showed that: (1) Most managers agree that employees with professional certificates perform better than those without one (s)in terms of person-job fit, person- organization fit, job performance, and job satisfaction. (2)More than 90% of managers think that different criterion of salary and promotion should be applied to employees with or without professional certificates. (3)Most managers find that those certificate test items are necessary to companies, and are conformed to the requirement of work, industry, and practice. (4)Most managers also agree that professional ability of employees with certificates will positively influence person-job fit, person-organization fit, and job performance; person-job fit and person-organization fit will positively influence job performance, respectively; finally, person-org anization fit and job performance will positively influence managers´ satisfaction toward employers´ job performance. Therefore, business managers agree professional certificates can qualify employers to meet job requirements and hold positive attitude toward their possession of professional certificates.