資訊技術、整合與組織學習能力對績效影響－－以臺灣地區第三方物流業為例

The Effects of Information Technology, Integration and Organizational Learning Capabilities on Performance in Taiwan's Third-Party Logistics Providers

本研究主要應用資源基礎的觀點，以台灣地區1，512家第三方物流公司之高階主管為調查對象，採用結構方程式的統計分析方法，來探索資訊技術能力、整合能力、組織學習能力、服務績效、及財務績效間彼此的關係。結果顯示，資訊技術能力對整合能力及組織學習能力有正向的影響。而整合能力會同時影響服務及財務績效；然而，組織學習能力並不能直接影響財務績效，但會透過服務績效間接影響到財務績效。

This study applies the resource-based theory to explore the logistics capability. A survey of 1,512 third party logistics (3PL) providers in Taiwan was undertaken in order to examine the relationships among information technology capability, integration capability, organizational learning capability, service performance, and financial performance, using the structural equation modelling technique (SEM). Results show that the information technology capability is the most critical since it can impact upon both integration capability and organizational learning capability. Integration capability can impact upon both service performance and financial performance. Moreover, organizational learning capability can impact upon service performance but does not directly impact upon financial performance. It can indirectly impact on financial performance through service performance.