英文摘要 |
This study developed a model of online tourism systems success from customer perspective. To construct the model, this study proposed cognitive, affective, and conative variables based on the rational-based theory, and a flow variable based on the flow theory. The research model describing the relationship between information quality, system quality, service quality, perceived sacrifice, perceived value, customer satisfaction, flow, and customer loyalty was then empirically tested. The results indicate that information quality and perceived quality did not significantly influence customer satisfaction, and that the influence of flow on customer loyalty was not significant. Besides, among the determinants, service quality had the most significant influence on perceived value and customer satisfaction, and customer satisfaction had the most significant effect on customer loyalty. The findings of this study are helpful for practitioners and researchers in developing online tourism systems success models, and contribute to our understanding of how to promote online tourism systems success. |