A Semi - Structured Process for ERP Systems Evaluation: Applying Analytic Network Process

應用分析網路程序法於企業資源規劃系統半結構化評選過程之研究

本文提出一個包含四階段的企業資源規劃系統評選流程。在評選過程中應用分析網路程序法（Analytic Network Process, ANP）來同時解決多評估準則及準則間交互作用對決策之影響。分析網路程序法是以分析層級程序法（Analytic Hierarchy Process, AHP）為基礎並加入回饋機制所發展而成的新技術。在實例驗證中可發現利用本研究所設定之決策過程並配合分析網路程序法的應用是一個可行且確實能提升企業在評選企業資源規劃系統時的決策品質。

This paper illustrates a four-step semi-structured process for ERP system evaluation. We suggest using the Analytic Network Process (ANP) for qualitative reviews of ERP, reviews involving multiple criteria and interdependency of properties. The ANP method is based on the feedback system framework of the well-known Analytic Hierarchy Process. A case study indicates that the evaluated aspects of the method are feasible and the method improves the quality of ERP system selection compared with traditional approaches.