拯救被文件淹沒的危機－－文件倉儲創新服務

Rescuing the Crisis of File Submergence: File Storage Innovation Services

本個案描述一家公司經營30年的勞力密集公司－海灣國際公司，為了因應經營環境的改變及掌握顧客的需求，除保留原有服務範疇外，將服務業務範疇擴展至文件倉儲服務。個案公司在文件倉儲業務成長迅速、文件調閱與歸檔有遺失的問題、盤點效率無法有效提升及競爭壓力等多重考量下，透過結合IT應用，導入無線射頻辨識（RFID）系統，擺脫勞力密集的缺失，有效縮短調閱文件、歸檔、盤點之時間，精確掌握資料文件儲存在倉庫內的各種狀態，將資料文件儲存作業流程透明化，滿足顧客對文件倉儲保管的需求，進而達到企業提升服務品質的目標。

This study described Crown Van Lines Co. Ltd., a labor-intensive company operating more than 30 years in Taiwan, in order to cope the changed of business environment and catch customers' needs, this company not only retained the existing services, but also extended its services scope to file storage services. Facing the pressures of file storage business rapidly growth, missing files, poor efficiency of files checking and intensive competition, this company adopted IT application and introduced RFID(Radio Frequency Identification) system for resolving the shortage of labor intensive, shortening the time of access files, filing files and checking files effectively. In addition, within accurately and transparently access the files of the various states in warehouse, the customer needs of files storage will be satisfied and company's objectives of service quality improvement will be achieved.