英文摘要 |
This study described Crown Van Lines Co. Ltd., a labor-intensive company operating more than 30 years in Taiwan, in order to cope the changed of business environment and catch customers' needs, this company not only retained the existing services, but also extended its services scope to file storage services. Facing the pressures of file storage business rapidly growth, missing files, poor efficiency of files checking and intensive competition, this company adopted IT application and introduced RFID(Radio Frequency Identification) system for resolving the shortage of labor intensive, shortening the time of access files, filing files and checking files effectively. In addition, within accurately and transparently access the files of the various states in warehouse, the customer needs of files storage will be satisfied and company's objectives of service quality improvement will be achieved. |