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商管科技季刊
Commerce & Management Quarterly |
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| 201412 (15:4期)期所有篇 |
- 精油商店服務品質屬性之研究：整合SERVQUAL與Kano模式 INTEGRATING SERVQUAL AND KANO'S MODEL OF CUSTOMER SATISFACTION FOR ESSENTIAL OIL SHOPS
- 除息日至發放日之間隔天數與公司財務彈性 THE PERIOD FROM THE EX-DIVIDEND DATE TO THE PAYMENT DATE AND CORPORATE FINANCIAL FLEXIBILITY
- 管理者過度自信與盈餘管理 MANAGERIAL OVERCONFIDENCE AND EARNINGS MANAGEMENT
- 攤販服務場景、服務接觸對顧客情緒反應、商品評價及消費意願之影響 THE INFLUENCE OF A STREET VENDOR'S SERVICESCAPE AND SERVICE ENCOUNTER ON CUSTOMERS' EMOTIONAL RESPONSES, MERCHANDISE EVALUATIONS AND PURCHASE INTENTION
- 國際觀光旅館組織創新、員工工作滿足與服務品質之相關研究－－以人力資源管理系統為干擾變項 A STUDY OF ORGANIZATIONAL INNOVATIONS, EMPLOYEE'S JOB SATISFACTION AND SERVICE QUALITY IN THE INTERNATIONAL TOURIST HOTELS - HUMAN RESOURCE MANAGEMENT SYSTEM AS A MODERATOR
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