這是一位聽損者在醫療環境中遇到的困難，由於身體機能上的限制讓日常溝通變得艱難，也容易引發醫病溝通的誤解。正因如此，我們更需要具備多一份耐心與細膩的關懷，用更柔軟的心去接住他們的不安、困惑與無助。「愛心」是我所服務機構的核心價值之一，象徵的是能夠設身處地感受病人的焦慮、疼痛與無助，貼近每一位病人的心。唯有秉持這樣的理念，我們才能在每一次與病人互動當中，共同營造一個充滿人性尊嚴、真正友善且包容的醫療環境。因此，我們每位同仁都是消弭誤解的關鍵，當我們能有效降低溝通阻礙，便能讓醫護團隊專注在核心業務，共同守護醫療韌性。

This article explores the challenges faced by individuals with hearing impairments in medical environments. In these individuals, physiological limitations can result in daily communication becoming arduous, easily leading to misunderstandings between patients and medical staff. Consequently, medical staf must have considerable patience with these patients and ensure they employ a soft approach that can address the patients’ anxiety, confusion, and sense of helplessness. Compassion is a core value of the present author’s institution; it represents an ability to empathize with a patient’s anxiety, pain, and feelings of helplessness and to stay close to their hearts. Only by upholding the value of compassion can a medical environment be constructed in which every interaction is full of human dignity, true friendliness, and inclusivity. Therefore, the attention of every employee is crucial to resolving misunderstandings, and an absence of misunderstandings can enable medical teams to focus on their core duties, ultimately safeguarding the resilience of a health-care system.