性別平等視角下的醫療品質提升：性騷擾防治的挑戰與實踐

Enhancing Healthcare Quality from a Gender Equality Perspective: Challenges and Practices in Sexual Harassment Prevention

性別平等有助於提升病人信任與醫事人員專業表現，但性騷擾在醫療環境中仍以不同的樣態發生，無論是同事間、病人、家屬與醫事人員之間，皆可能發生，且對受害者的身心健康與職業表現造成深遠影響。性騷擾的行為形式多樣，包含不當言語、肢體接觸、視覺及網絡騷擾等，這些行為可能引發焦慮、憂鬱及創傷後壓力症候群，並降低工作滿意度、損害職業形象。

透過案例分析，本文揭示了性騷擾對個人和組織的負面影響，同時也對醫療品質與性別平等構成威脅。為應對此問題，本文提出四個層面的防治策略：被行為人層面、行為人層面、管理者層面及政策與法規層面。具體策略包括定期教育與支持、建立安全的申訴管道、明確規範行為、設立性別平等委員會及落實防治政策，旨在降低性騷擾風險並為受害者提供支持，唯有透過全面防治措施與持續關注，方能創造安全、公正的醫療環境。

 

Gender equality helps enhance patients’ trust in and the professional performance of healthcare personnel. Despite this, sexual harassment continues to occur in various forms within healthcare environments. It may arise among colleagues or between patients, family members, and healthcare professionals. Such incidents can profoundly affects an individual’s physical and mental well-being, as well as their professional performance. Sexual harassment manifests in various forms, including inappropriate language, physical contact, and visual or online harassment. These behaviors can lead to anxiety, depression, posttraumatic stress disorder, and a decline in job satisfaction, ultimately damaging professional reputation.

This study uses case analysis to highlight the negative effects of sexual harassment on individuals and organizations, demonstrating how it undermines both healthcare quality and gender equality. To address this issue, four levels of prevention strategies were proposed: victim, perpetrator, manager, and policy and regulatory levels. Specific strategies includes providing regular education and support, establishing safe reporting channels, clearly defining behavioral standards, forming gender equality committees, and implementing preventive policies. These measures not only reduce the risk of sexual harassment and also offer crucial support to victims. A safe and just healthcare environment can only be achieved through comprehensive prevention efforts and sustained attention.