非營利組織之社工督導功效探究：督導者與社工員觀點

A Study on the Effectiveness of Social Work Supervision in Nonprofit Organizations: Perspectives of Supervisors and Social Workers

本研究關注社會工作督導的成效，了解社工督導者與社工員（師）對於督導功能之評價差異。以結構性問卷調查21縣市民間組織之督導者及社工。回收有效問卷共計有督導者205份與社工349份，以此進行量化分析。研究得出五點結論：1.督導者與社工員對督導功能的成效評價具有落差；2.社福機構中對督導的調解功能有更高需求；3.學歷背景影響對督導功能的期望；4.專業化與實務需求之間確有矛盾；5.提升督導功能有其必要性。此外，提出五點建議：1.深化督導功能成效差異的機制性探討；2.不同組織屬性中督導功能的需求差異研究；3.學歷背景對督導功能期望的影響研究；4.發展針對不同學歷背景及證照資格的督導功能研究框架；5.督導專業化進程中的矛盾與挑戰探討。

 

This study examines the effectiveness of supervisory functions in social work, focusing on the differences in evaluations between supervisors and social workers regarding administration, mediation, education, and support. Structured questionnaires were distributed to supervisors and social workers from nonprofit organizations across 21 counties in Taiwan, yielding 205 valid responses from supervisors and 349 from social workers. Key findings include: (1) discrepancies in effectiveness evaluations; (2) increased demand for mediation functions; (3) educational background influencing expectations; (4); the necessity to enhance supervisory functions. Based on these findings and (5) tension between professionalization and practical needs, five recommendations are proposed for further research into evaluation mechanisms, differing organizational needs, educational impacts, professionalization challenges, and developing a research framework for supervisory functions.