我國社區式長照服務督導之職能建構

A Competency Framework for Community-based Long-term Care Supervisors in Taiwan

本研究旨在探討我國社區式長照服務督導人員的角色定位與職能要求，以提升整體服務品質，為長期照顧服務人才培育提供重要啟示。首先以焦點團體訪談進行資料蒐集，其次進行德懷術問卷調查，以建構社區式照顧服務督導的職能，並使指標達到一致性與完整性。受訪者認為，社區式長照服務督導的角色定位於照顧服務員的直屬主管，以監督服務實施、確保服務品質、連結跨專業服務及管理基層人員等為職務內涵。職責架構可分為督導服務、跨專業協調及部門管理三大層面，共涵蓋七項主要職責、十六項工作任務及三十七項行為指標。本研究建構的督導職能具有完整架構，可提供長照政策發展之依據，以健全長期照顧的人才培育制度。

 

This study aimed to examine the role definition and required competencies of community-based long-term care service supervisors in Taiwan to enhance service quality and offer valuable insights for workforce development in long-term care. First, focus group interviews were conducted to gather data. Second, Delphi technique-based questionnaire surveys were performed, which helped establish the supervisors’ competencies and ensured the consistency and completeness of the indicators.

The interviewees suggested that supervisors should act as direct managers of care attendants, overseeing service delivery, maintaining service quality, facilitating interdisciplinary services, and managing entry-level personnel. The job responsibility framework is categorized into three tiers: supervisory services, interdisciplinary coordination, and department management. These include seven key responsibilities, 16 work tasks, and 37 behavioral indicators. The comprehensive competency framework developed by this study can inform long-term care policy and improve the talent development system within the sector.