The National Communications Commission (NCC) regulates telecommunications and media services in Taiwan, and most of its laws and policies affect citizens, industries, and society. Few studies have explored the functionality of the legislative process and whether the laws serve their purpose, although several ministries have applied regulatory impact assessment (RIA) to the legislative process. This study discovered lobbies outside organizations, such as political parties and interest groups, reduce staff members’ professionalism and independence. In addition, bureaucratic culture and a lack of professionalism prevent RIA from being conducted in a timely manner. Therefore, the NCC should reorganize its staff, redistribute resources, and engage in dialogue with political appointees and ordinary civil servants to effectively regulate telecommunications and the media and produce high-quality laws and policies.