| 英文摘要 |
This paper seeks to compare work stress and coping of two professional groups - teachers and insurance agents -in Singapore. Teachers in Singapore work in a highly structured organization under the supervision of the school authorities. Their work is specified and routine. In contrast, insurance agents rely upon their own initiative to carry out their work. Their work schedule is flexible and autonomous. Comparison of the work situations and coping of these two groups would therefore be useful for understanding the nature and varieties of work stress and coping of professionals. The research conducted for the present study is undertaken under a larger interdisciplinary project that aims to study work stress and coping among six professional groups in Singapore: doctors, lawyers, engineers, teachers, nurses, and insurance agents. The data for each group were collected in two phases. Phase one is an exploratory study using the in-depth interview method based on an open-ended interview guide. For each group, about 15-20 respondents were interviewed. The respondents were introduced to us by colleagues and friends. Each interview lasted from about one and half to two hours. Phase two is a survey study using a self-administered, structured questionnaire constructed on the basis of results of the exploratory study. The sample for each group is randomly selected. Since the survey study has not been completed yet, the present paper reports only results of phase one of the study. This paper will consist of three parts. The first part deals with definition of stress. Following that will be a report on the findings on stressors and coping of teachers and insurance agents. The paper will conclude with a comparative analysis of the two professional groups. |
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