政府Web 2.0網站與電子化參與之實踐：國家政策網路智庫之個案研究

Government Web 2.0 Platforms and the Realization of e-Participation: A Case Study of the National Policy Think Tank On-Line (NAPOTO)

隨著台灣進入後太陽花的網路政治時代，行政部門設法經由Web2.0的網路模式與網民廣泛接觸的應用日增，2015年3月中央政府建構並開放測試了「公共政策網路參與平台」，是這種努力的高峰之一。然而，這樣由政府主導的政策參與平台到底效果如何？的確讓人好奇。本文選擇大約十年前，2005年中央政府也建構了一個類似的「國家政策網路智庫」為個案，最後拆解並無疾而終的前例中，討論Web2.0時代政府藉由網路平台提升民眾參與意願的理論與實務議題，反省過去展望未來。
本文自Web2.0與電子化參與的關聯角度出發，透過網路問卷調查方式普查國家政策網路智庫註冊會員，進而探究：（1）e化平台上影響民眾參與政策對話與知識分享的重要因素為何？（2）Web2.0和電子化參與間的影響關係為何？結果顯示，受測者認為在Web2.0下的資訊分享機制較完善，且願意與他人分享。但受測者不贊同政府對於網站政策議題的討論具有回應性，另外，電子化決策的滿意度也是偏低的。迴歸分析顯示政府推動以Web2.0技術改善公民關係介面的努力，能否得到民眾的認同，仍然取決於實體上是否極為便利而定。

The concept of Web2.0 has been put into commercial and social practices and bringing positive experience in terms of decentralized participation through the internet. It brings a new hope to the promoters of e-Governance who have long been troubled with the problem of low-spirited citizen participation in both real and virtual world. We argue that how well the concept of Web2.0 can be used to change the citizen-government relationship does not depend only on technical issues but also on how we can encompass the concept of partnership into e-government initiatives.
In this study, we used the National Policy Think Tank On-line (NAPOTO) by the Research, Development and Evaluation Commission of Executive Yuan in Taiwan as a case to show the possibilities of using a revised public participation framework to analyze NAPOTO, a Web2.0 oriented e-government initiative with participants from governmental organizations, policy-related research teams, policy stakeholders, and civil groups. Several research methods were used including website content analysis, internet survey, face-to-face interview, and literature reviews. It is found that participatory behaviors are subject to the designs of the website. In general, e-participation through NAPOTO is closer to the lower level. The potentials of Web 2.0 for facilitating e-participation have mostly not been realized. Barriers to e-participation are identified and policy recommendations proposed.