探討智慧照顧導入住宿型長照機構之影響

Discuss the Impact of Introducing Smart Care into Residential Long-Term Care Institutions

隨著全球人口老化趨勢加劇，長期照護機構面臨人力短缺、服務品質管理與營運效率提升等困境。智慧照顧的應用，被視為提升照護效率與品質的重要方針。而智慧照顧的應用存在高昂成本、技術適應性、人員培訓及系統整合等問題。因此，本研究旨在探討智慧照顧導入於住宿型長照機構之可行性，並分析其導入的關鍵要素，以提供機構管理者參考。本研究採用質性研究法，採半結構式專家訪談。邀請五類專家（機構管理者、投資人、智慧照顧學者、長照資訊系統商及智慧設備供應商），探討智慧照顧的應用現況。研究結果：智慧照顧的導入能提升照護品質、減輕照護人員負擔，並優化機構營運。但導入過程受限於高昂成本、設備維護、人員適應等問題，因此在導入機構前須進行規劃與成本分析，以確保應用的可行性。研究建議：（1）機構須根據需求規劃智慧照顧的導入，應與現行服務模式相符，並制定階段性實施計畫，以降低適應與整合風險。（2）可申請政府補助與獎勵（例如：住宿機構照顧品質獎勵計畫），以減少機構的財務負擔。（3）智慧照顧需重視系統互通性、數據標準化與操作便利性，以提升應用成效，確保照護人員與住民皆能有效使用。

As the global population aging trend accelerates. Long-term care institutions face difficulties such as manpower shortage, service quality management and improvement of operational efficiency. The application of smart care is seen as an important approach to improving care efficiency and quality. However, the application of smart care faces problems such as high cost, technical adaptability, personnel training and system integration. Therefore, this study aims to explore the feasibility of introducing smart care into residential long-term care institutions and analyze the key elements of its introduction to provide reference for institutional managers.
This study adopted a qualitative research method, using semi-structured expert interviews. Invite five types of experts (institutional managers and investors, wisdom care scholars, information system vendors, equipment suppliers) to explore the current application status of smart care. Research results: The introduction of smart care can improve the quality of care, reduce the burden on caregivers, and optimize institutional operations. However, the import process is limited by issues such as high cost, equipment maintenance, and personnel adaptation. Therefore, planning and cost analysis must be conducted before introducing an institution. To ensure the feasibility of the application.
Research recommendations: (1) Institutions must plan the introduction of smart care based on needs, which should be consistent with the current service model, and develop a phased implementation plan to reduce adaptation and integration risks. (2) You can apply for government subsidies and incentives (e.g. the Care Quality Award Scheme for Residential Institutions) to reduce the financial burden on the institution. (3) Smart care needs to focus on system interoperability, data standardization, and operational convenience to improve application effectiveness and ensure that both caregivers and residents can use it effectively.