醫療行政從業人員員工協助方案滿意度與留任意願之探討

An Exploration of the Satisfaction with Employee Assistance Programs and Retention Intentions among Healthcare Workers

員工是公司最大的資本也是最大的成本，如何留住人才是企業最大的考驗。研究指出滿足員工的訴求對員工留任是有效果的。本研究是以員工協助方案滿意度對員工留任的影響探討。以某區域教學醫院行政從業人員為研究對象進行Google問卷調查。問卷信度達0.812。以SPSS進行統計分析得員工協助方案滿意度與留任意願呈現正相關（r=0.545；p<0.001），迴歸分析結果發現，員工協助方案滿意度各個構面工作面（r=0.510；p<0.001），生活面（r=0.501；p<0.001），健康面（r=0.479；p<0.001）對於留任傾向有顯著的正向影響。員工協助方案是即時解決員工面臨的問題，提昇員工滿意度有效改善工作穩定度、提升組織績效及提高留任意願，解決企業人才缺乏，朝企業永續經營邁進。

Employees are a company's greatest asset and its greatest cost. Retaining talent is the biggest challenge for any organization. Research indicates that meeting employees' needs is effective in enhancing retention. This study explored the impact of employee satisfaction with Employee Assistance Programs (EAPs) on their retention intentions. A Google questionnaire survey was conducted with administrative practitioners of a regional teaching hospital as the research subjects. The reliability of the questionnaire reached 0.812. Statistics were performed with SPSS. Satisfaction with the Employee Assistance Program (EAP) is positively correlated with retention intention (r=0.545; p<0.001). Regression analysis reveald that satisfaction with various aspects of the EAP, including work-related support (r=0.510; p<0.001), life support (r=0.501; p<0.001), and health support (r=0.479; p<0.001), had a significant positive impact on retention tendency. The study concluded that EAPs effectively addresd employees' immediate issues, enhanced employee satisfaction, improved job stability, boosted organizational performance, and increased retention intentions, thus addressing talent shortages and promoting sustainable business operations.