公共服務僕人領導如何激化組織公民行為？領導部屬交換關係和心理安全之雙元中介機制

How Does Servant Leadership in Public Service Intensify Organizational Citizen Behavior? The Dual Mediating Mechanism of Leader-member Exchange and Psychological Safety

本研究探討僕人領導的影響歷程，同時關注在領導部屬交換關係以及心理安全之雙元中介機制，如何來驅動員工更大的自發性行為。樣本來自於中部地區地方政府256位正職與約聘之公共服務員工，採兩階段的資料蒐集方法。分析結果發現：一、僕人領導對組織公民行為具正向影響；二、僕人領導透過領導部屬交換關係對組織公民行為具顯著影響；三、僕人領導透過心理安全對組織公民行為具顯著影響。

This study aims to investigate how servant leadership drives greater employee organizational citizenship behavior through the dual mediation mechanism of leader-member exchange and psychological safety. Drawing on a sample of 256 full-time and contracted public service employees working in local governments in middle Taiwan, a two-stage data collection method was used. Results show that: (1) Servant leadership has positive effect on organizational citizenship behavior; (2) LMX mediates the relationship between servant leadership and organizational citizenship behavior; (3) Psychological safety mediates the relationship between servant leadership and organizational citizenship behavior.