從專業經理人視角探討家族企業永續經營關鍵因素之研究：以台灣家族企業為例

A Study on the Key Factors of Family Business Sustainability from the Perspective of Professional Managers A Case Study

本研究旨在從專業經理人視角探討家族企業永續經營關鍵因素，並確立家族企業永續經營評選要素之權重體系。本研究回顧家族企業相關研究，初步建構「家族企業永續經營評選要素調查問卷」。其後，本研究邀請15位專業經理人評比指標內涵，藉以確立指標系統內各階層指標的相對權重。本研究建構之家族企業永續經營評選要素指標，包括四大層面：家族企業價值觀、公司治理、接班人能力以及家族資本，涵蓋11個細目指標。整體權重排名分別是：溝通能力第1，結構資本第2，管理能力第3，企業社會責任第4，企業規範第5，強化董事會結構與運作第6，社會資本第7，提升資訊透明度第8，人力資本第9，商業能力第10，家族規範第11。最後，本研究根據研究結論提出相關建議，以提供物流相關產業管理人員與後續學者未來研究之參考。

The purpose of this study is to examine the key factors of sustainable management in family businesses from the perspective of professional managers, and to establish a weighting system for the factors of sustainable management in family businesses. The study reviewed research on family businesses and initially constructed a 'Family Business Sustainability Factor Survey Questionnaire'. Subsequently, 15 professional managers were invited to evaluate the content of the indicators in order to establish the relative weights of the indicators at each level of the indicator system. The indicators for evaluating the sustainability of family businesses include four major dimensions: family business values, corporate governance, succession capability and family capital, covering 11 sub-indicators. The overall weightings are: Communication 1, Structural Capital 2, Management 3, Corporate Social Responsibility 4, Corporate Governance 5, Strengthening Board Structure and Operation 6, Social Capital 7, Enhancing Information Transparency 8, Human Capital 9, Business Competence 10 and Family Governance 11. Finally, the study proposes recommendations based on the findings of the study to provide reference for future research by managers and subsequent academics in the logistics-related industry.