從使用者觀點探討公共圖書館之功能角色與服務推廣：新北市立圖書館之個案研究

The Exploration of Functions, Roles, and Service Pormotion of Public Libraries from the Pespectives of Users: A Case Study of New Taipie City Library

為了解不同使用者族群對新北市立圖書館在服務方面的需求與期待，筆者受委託邀請圖書館志工、退休人員、兒童家長及青少年等族群進行四場焦點團體訪談。本文回顧相關文獻之後，從公共圖書館之功能與角色、宣傳與推廣、全天候自修室及遊民議題等三個面向，摘錄並闡述受訪者的觀點。文末採用國際圖書館協會聯盟（IFLA）2021 趨勢報告內之幾項提醒，對我國公共圖書館思考後疫時代服務規劃與發展方向提出建議，期能提供公圖同道參考。

In order to investigate the needs and expectations of different user groups to services of New Taipei City Library, the author was entrusted to invite library volunteers, retirees, parents of children and teenagers to conduct four focus group interviews. After reviewing the relevant literature, this article quotes and interprets the views of the interviewees from three aspects: the functions and roles of public libraries, publicity and promotion, the 24-hour study room, and the homeless issues. At the end of the article, several reminders from the International Federation of Library Associations and Associations (IFLA) 2021 Trend Report are used to make suggestions for Taiwan's public libraries to think about the service planning and development direction in the post-epidemic era, hoping to provide reference for public librarias.