探討影響民眾在醫院使用行動支付意圖之實證研究──以新型冠狀病毒疫情為例

An Empirical Study on the Intention to Use Mobile Payment in Hospitals - Taking the Pandemic of Covid 19 for Example

本研究以UTAUT2作為主要架構，並加入新構面信任、疫情影響，作為本研究架構。本研究採用網路問卷形式，最後回收實際有效問卷為311份。
結果顯示績效預期、努力預期、習慣以及疫情影響對行為意圖有正向顯著影響；而促成條件以及習慣對使用行為有正向顯著影響。

Mobile payment is a new trend, but its use in the healthcare industry is very rare. In addition, due to the COVID-19 outbreak, the use of mobile payment in hospitals should be a safer option, so this study will explore what factors affect people's intention to use mobile payment in hospitals to pay medical bills.
In this study, UTAUT2 is the main conceptual framework, and new variables of trust and pandemic impact were added as the research framework. In this study, an online questionnaire was used, and 311 valid questionnaires were finally collected.
The results showed that performance expectations, effort expectations, habits and the impact of the pandemic had a positive and significant impact on behavioral intentions. Contributing conditions and habits had a positive and significant impact on use behavior.