談COVID-19疫情下服務因應與突破——以白永恩神父基金會為例

Exploring the Service Adjustment and Challenge Overcome Under Pandemic of COVID-19, take the Beunen Foudation as an Example

2021年5月中旬，全台遭受COVID-19侵襲，兩個多月的疫情第三級警戒，造成諸多社會福利服務的暫停或變動，本研究藉由深度訪談方式，了解財團法人天主教白永恩神父基金會（以下簡稱基金會）的9位主管，在疫情期間執行的防疫措施，以及因應第三級警戒的方法。研究發現，足夠的防疫物資、人力以及空間的調配等方式是需要。另外服務的暫停，造成家屬照顧負荷，服務對象的生心理也受影響，需有替代性的服務準備，以都會區來說，多以視訊服務作為替代，包含準備材料包或視訊課程；偏遠地區則以到宅活動及關懷作為替代。除此之外，疫情期間，與醫院合作的遠距離醫療，以及疫苗接種站，都是在疫情預備上可作的資源合作。而疫情期間面對的兩難議題，也是重要預備的一環，以「最小傷害」作為原則，讓染疫風險與服務對象身心理需求能有所平衡。

During May 2021, Taiwan, like much of the world was struck with Covid-19. During the preliminary first couple of months, it was facing level 3 restrictions, that affected social services either to be suspended or have alternative plans.
By using this detailed research & interviews we can learn about the nine directors of the ‘Beunen Foundation’ (Referred to as the Foundation) the anti-pandemic measures implemented during the pandemic of covid-19, and the methods that were implemented in the response to level 3 measures.
This study found that it is vital to reduce the infection risk by providing sufficient anti-pandemic materials, trained/specialized staff and to strategic deployment of all recourses. In addition any suspension of services will inevitably create added burdens to families who take care of the needy or who are most ‘at risk’. They’re physical and mental well-being will likely also be affected, therefore alternative services and preparations must have a ‘back-up’ plan. For instance in urban areas, the Foundation often uses video call services as an alternative, including preparation of material packages or virtual courses. In suburban areas, home-based activities and assisted care are used as an alternative. Also, during the pandemic, telemedicial services worked closely with hospitals and vaccination stations combined with resources.
Facing the dilemma topic during any pandemic it is also vital to provide some support to the management as a precaution. This should provide at least a good footing as a principle of ' least harm ' and used to balance the risk of infection with the physical and metal needs of the clients.