達賢圖書館讀者用後滿意度問卷調查分析

Questionnaire Survey Analysis of User Satisfaction with Experience in Dah Hsian Seetoo Library

達賢圖書館2019年11月1日起局部試營運，12月1日起全館試營運，2020年2月25日正式營運，於11月1日至30日啟用滿周年之際，進行線上問卷調查，針對場地使用、服務效率、館藏豐富性等蒐集讀者意見，俾利改善。回收有效問卷共1,050份，九成填答者為政大學生。新館規劃緊扣學習共享、特藏中心與多元資訊三大主軸。調查結果顯示，使用者認為安靜閱覽與借還館藏仍為主要功能；其次為多元的討論空間滿足討論學習需求；再者藝文展覽、演講與課程是吸引使用者之誘因。特藏中心和創客空間有待進一步推廣和宣傳，以開發潛在使用者。使用者最在意的問題為空間回音噪音、空調主機運轉聲音與溫度、草坡步行安全等，亟需相關單位共同規劃改善方案。

Dah Hsian Seetoo Library started partial trial operation on November 1^(st), 2019, full trial operation on December 1^(st), 2019, and was officially opened on February 25^(th), 2020. On its first anniversary, the library staff conducted a user experience survey, with online questionnaires to collect feedback on facilities, service efficiency, impressions of library collections and so on, as a guide for future improvement. A total of 1,050 valid questionnaires were collected, and 90% of the respondents were students of National Chengchi University. The key principles of the design and planning of this new library are: Learning Commons, Special Collections and Diverse Resources. However, survey results show that users believe quiet reading space and library circulation service are still the essential functions. The second popular feature is a variety of conference places that meet the needs of learning and discussion. Then, there are exhibitions, lectures and courses that appeal to users. Special Collection Center and Maker Space require more promotion and publicity to reach out to potential users. As for the most concerned issues are flutter echoes and noise, the sound of air-conditioners on the rooftop, indoor temperature, and grass footpath safety. It is expected that the library staff and the NCCU departments concerned will soon jointly make improvement plans.