護理人員工作滿意度量表之信效度測試

The Reliability and Validity of the Nurses' Job Satisfaction Scale

重視工作滿意度之主要目的在提昇護理人員之工作士氣，有融洽、高昂的工作士氣，護理服務的熱忱得以提昇，而藉由護理人員表達的服務，得以擁有一定的品質。本研究目的為建立中文版護理人員工作滿意度量表之信效度，期望由此結果發展測量護理人員工作滿意度之量表。研究對象以某醫學中心護理人員為母群體，採分層系統抽樣方式，共抽取408位護理人員進行調查，回收完整有效問卷為384份（佔85.3%）。研究工具為護理人員工作滿意度量表。資料統計使用因素分析，研究結果得：護理人員工作滿意度量表，可萃取出五類因素，即「互動」、「專業的參與」、「工作酬勞」、「工作環境的掌握」、與「排班」等，共解釋57.93%之變異量。此研究結果可提供行政單位作為施政之參考，並建議設法建立諮詢管道，以妥善發揮護理能力，激發成就感，增加滿意度，進而提昇照顧及服務品質，滿足顧客的希望

Understanding the nurses' job satisfaction is vital in the nursing profession. The purpose of this study is to build up a reliable and valid instrument to measure the job satisfaction among nurses in Taiwan. A stratified systematically method was used to randomly select 408 nurses from a medical center. 348 nurses were completed. A modified nurse' job satisfaction scale was used. Factor analysis was performed for data analysis. The important findings were as follows: Five factors were extracted and named from MMSS, including interaction, professional participation, extrinsic rewards, control over work environment and schedule arrangement. These factors accounted for 57.93% of the total variance. Results of this study provided a basis for monitoring nurses' job satisfaction, offering opportunities to increase their self-achievement and job satisfaction, then elevating the quality of care.