基於CMMI之VoIP知識管理研究－－以國立臺南大學網路電話產學合作建置案為例

A Study on CMMI-Based VoIP Knowledge Management - A Case Study for National University of Tainan

隨著趨勢與環境的演進，新技術的選擇與導入是企業及組織必然面對的問題，但新技術的導入常伴隨著不知從何著手的無力感與導入後冗長的磨合期或高失敗率，因此本研究以國立臺南大學網路電話產學合作建置案為例，透過能力成熟度整合模式(Capability Maturity Model Integration, CMMI)流程改善與知識本體(Ontology)理論，來建構符合能力成熟度整合模式規範之建置網路電話系統知識本體，並結合知識擷取、知識儲存及知識管理技術，保留完整的網路電話建置知識，期能作為欲導入網路電話的組織一個參考依據。

Due to the trend and the environmental evolvement, choosing and introducing new technologies are a definitely problem facing for the enterprises and the organizations. But, the introduction of the new technologies usually accompanies with a lack of domain knowledge, a long running-in period, and a high risk of failure. Hence, in this paper, based on the example of the university-industry liaison project in Voice over Internet Protocol (VoIP) phone platform construction of the National University of Tainan, a VoIP phone ontology complied with CMMI standards is built through following the specific goals and specific practices of CMMI and the ontology theory. In addition, combined the technology of the knowledge retrieval, storage, and management, the knowledge of constructing the VoIP ontology also can be kept for future reference materials to the organizations expected to introduce the VoIP phone.