新舊交融：高齡者透過博物館文物及課程學習智慧型手機之活動效益──以電信有愛學習活動為例

Blending Culture between Generations: Effectiveness of Learning Smart Phones through Museum Artifacts and Courses by Elders--Take ＂Telecom for Seniors＂ Project as an Example

本文研究高齡者透過博物館文物及課程認識電信科技之活動效益，研究對象為國立科學工藝博物館電信有愛學習活動的參加者。該活動係針對55歲以上高齡者設計，規劃有參觀以電信為主題的展示廳、立體電影體驗及智慧型手機操作課程，增進高齡者接觸電信科技的機會，並且從不同的面向來認識電信科技。研究分為3個階段蒐集資料，（1）在課程前調查參加者的背景變項及曾使用的智慧型手機功能；（2）課程結束時進行，調查參加者願意使用的手機功能，及對於智慧型手機的「認知易用性」、「認知有用性」的看法；（3）訪談於活動六個月後實施，主要為瞭解活動後參加者的手機運用情形及活動效益。活動分四個梯次執行，共有122位55歲以上高齡者參加，回收有效問卷119份。研究結果發現，活動拓展高齡者智慧型手機運用的廣度；增進高齡者對新科技的運用意願與接受度；活動的介入帶來增能效果，縮短高齡者背景條件造成的差距；文物參觀觸動高齡者的記憶，轉化對新科技的觀點；參加者建立與科工館的情感連結，為本次活動的附加效益。整體活動對高齡者學習智慧型手機帶來正向影響，惟考量人力、物力、時間及高齡者體力負荷條件，研究尚有不足之處，後續建議延伸研究的面向與廣度，並比較高齡者參與博物館及傳統智慧型手機課程的活動效益，以做為未來設計相關活動之參考。

This research focuses on the effectiveness of elders' knowledge of telecommunications technology through museum artifacts and courses. The research subjects are the participants of ＂Telecom for Seniors＂ project from the National Science and Technology Museum. The project is designed for the elders who are over the age of 55 and planned to visit telecom-themed showrooms, stereoscopic movie experiences and smart phone operation courses. It aims to increase the opportunities for elders to access telecommunications technology and to understand telecommunications technology from different perspectives. The study is divided into three stages to collect information. (1) Investigating the background variables of the participants and the smart phone functions they had used before the courses; (2) Investigating the mobile phone functions that the participants are willing to use, and the views of ＂Perceived ease of use＂ and ＂Perceived Usefulness＂ of smartphones by the end of the courses; (3) Interviews were implemented after six months, mainly to understand the participants' situation of mobile using and project effectiveness. The project were executed in four steps. 122 elders who are over the age of 55 participated the project and 119 valid questionnaires were collected. The study found that the project expands the scope of the use of smart phones by elders, increases the understanding and acceptance of the new technology by elders. Because of the project implementation, it brings the effectiveness of empowerment and it shortens the gap of elders' background differences. It also recalls the elders' memories by viewing artifacts and transforms their views of new technology. Establishing an emotional connection between participants and NSTM is the additional value of this event. The overall activity has a positive impact on the learning of smart phones for elders. However, considering the manpower, resources, time and physical exertion conditions of elders, the research still has some shortcomings. In order to take the reference for next project, we suggest to extend the scope and breadth of the research and to compare the effectiveness of participating museum and traditional smart phone courses.