旅館業員工的工作價值觀——如何調節員工工作壓力、工作態度與工作績效

EMPLOYEES' WORK VALUE IN THE LODGING INDUSTRY–HOW WOULD IT MODERATE THE RELATIONSHIPS AMONG JOB STRESS, WORK ATTITUDE AND JOB PERFORMANCE?

本研究以台灣國際觀光旅館之各部門員工為研究對象，探討旅館員工之工作壓力、工作態度、工作績效與工作價值觀之間的關係。以便利抽樣方式進行問卷調查，受測對象為國際觀光旅館工作滿六個月以上之正式員工，在員工填答問卷後，相隔兩周後，並請其直線主管填答員工之工作績效之狀況。問卷發放主管及員工各600份，回收有效配對問卷466份。研究結果顯示：員工之工作壓力越高，則員工的工作態度及工作績效會越差；員工呈現出的工作態度越佳，則工作績效會越好；研究也發現員工的工作壓力能透過良好工作態度的呈現，進而提升員工的工作績效；員工越重視工作價值觀時，將會弱化作壓力與工作態度之關係以及強化員工之工作態度及工作績效的關係。

The current study aims to explore the relationships among international tourist hotel employees’ job stress, work attitudes, job performance and work values in Taiwan. The data was collected by using convenient sampling with structured questionnaire. Employees who have worked in the international tourist hotels in Taiwan over 6 months were recruited in the study. The employees’ performances were evaluated by their direct supervisors. A total of six-hundred questionnaires were sent to the managers and employees, resulting a sample of 466 valid employee-supervisor dyads. Research results indicated that: (1) when employees’ had greater job stress, employees had worse work attitudes and job performance; (2) when employees had greater work attitudes, they would enhance their job performance; (3) work attitudes had a full mediation effect on the relationship between job stress and job performance; (4) employees’ perception of work value moderated the relationship between job stress and work attitudes as well as the relationship between work attitudes and job performance. That is, employees with greater work values would significantly weaken the negative relationship between job stress and work attitude and accelerate the relationship between work attitudes and job performance.