物業經理人適任性的多準則決策分析

Multi-Criteria Decision Analysis in Property Managers' Competency

Selecting and recruiting adequate property managers contributes to the successful operation of residential management companies in Taiwan. Recruiting candidates lacking practical experience wastes human resource costs. This study established indicators to effectively assess the competence of property managers; scores can be calculated to determine competence and salary level. A literature review and modified Delphi method were employed to identify 3 dimensions and 15 indicators for the assessment. These criteria were used to design questionnaires for analytic hierarchy process analysis, which calculated weight values. The empirical analysis determined final scores provided by the participants; these corresponded to grades that determined competence and salary. The “personality” dimension (weight value = 0.539) and a “sense of responsibility” indicator (0.326) were the two most crucial criteria for selecting competent managers. A property manager must pass a score of 60 to be considered competent; grades A, B, or C are assigned to scores of 60–100. 選擇和招聘適任的物業經理人有助於台灣住宅管理公司的成功運作，招聘缺乏實務經驗的經理人會浪費人力資源成本。本研究建立了有效評估物業管理人員能力的指標，經由計算得分可以確定物業經理人能力和薪資水平，採用資料文獻回顧法及修正德菲法定義出評量的3個構面和15個評量指標。這些指標設計出評量問卷，並用層級分析法，其計算出各評量指標權值。經由實證分析確定了參與評量者最終分數，這些評量分數可確定物業經理人的能力和薪水的等級。“人格”構面（權重值= 0.539）和“責任感”指標（0.326）是選擇有能力的物業經理人兩個最重要的指標。物業經理人評量分數必須超過60分才能評估為適任，A，B或C三個等級的分數介於60-100，均被視為適任物業經理人。