複合式大樓物業管理經理人職能之建構

Constructing the Competency of Property Management Managers

本研究採文獻探討、專家訪談建構複合式大樓物業管理經理人職能之五個構面為管理職能、核心職能、專業職能、一般職能及自我職能，並進行分析層級程序法（AHP）進行專家問卷，主要研究對象為複合式大樓物業管理經理人。研究結果發現，依據五個構面的重要順序說明各準則及重要關鍵因素如下：1.管理職能為環安衛因子的安全防災管理維護能力；2.核心職能為物業服務管理的具備顧客服務傾向之能力；3.專業職能是建築物之設備維護及修繕的建築物設備管理維護合約書之執行能力；4.自我職能為動機的執行力；5.一般職能為行政事務處理能力的大樓管理會議召開、聯繫、紀錄、追蹤等之能力。根據研究結果建構複合式大樓物業管理經理人之職能標準評量表，做為辨識不同能力的要求及職能分析的工具。該量表可用於設計職前或在職的培訓計畫，並做為工作職務說明的參考，進而提升人力資源管理的效能。 This research investigated competency of who is in charge of the property management in composite buildings, and it focused on essential characteristics required for a manager managing a composite building from the property management points of view. From literature reviews and expert interviews, the competency of employee can be categorized into 5 dimensions, 6 criteria, and 60 factors. The methodology used AHP method, and the property managers of Composite buildings were aimed to fill out the questionnaires. For a property manager, the results found the importance of 5 competency are fallowing. First, in the management competency, the disaster prevention of the environmental safety and health is the most important, Second, in the core competency, the ability of customer relations management in the property management services is the most important. Third, in the professional competency, the execution of the property and facility maintenance and repair contracts is the most important. Fourth, in the self-functional competency, the execution of the motivation is the most important. The last of general competency, abilities of management such as calling meetings, connecting, or tracing agenda ...etc. in the general administration is the most important. According to the results, establishing a functional standard assessment of composite buildings managers can be applied as a tool for identifying capabilities requirement and analyzing competency. Moreover, it can be designed for pre-employment and on-job training programs. This assessment can also be references for jobs description, which can improve the efficiency of human resource management.

This research investigated competency of who is in charge of the property management in composite buildings, and it focused on essential characteristics required for a manager managing a composite building from the property management points of view. From literature reviews and expert interviews, the competency of employee can be categorized into 5 dimensions, 6 criteria, and 60 factors. The methodology used AHP method, and the property managers of Composite buildings were aimed to fill out the questionnaires. For a property manager, the results found the importance of 5 competency are fallowing. First, in the management competency, the disaster prevention of the environmental safety and health is the most important, Second, in the core competency, the ability of customer relations management in the property management services is the most important. Third, in the professional competency, the execution of the property and facility maintenance and repair contracts is the most important. Fourth, in the self-functional competency, the execution of the motivation is the most important. The last of general competency, abilities of management such as calling meetings, connecting, or tracing agenda ...etc. in the general administration is the most important. According to the results, establishing a functional standard assessment of composite buildings managers can be applied as a tool for identifying capabilities requirement and analyzing competency. Moreover, it can be designed for pre-employment and on-job training programs. This assessment can also be references for jobs description, which can improve the efficiency of human resource management.