以層級分析法探究國民小學人事主管職能發展關鍵準則與評核行為

Using the Analytic Hierarchy Process to Explore Criteria for Assessing the Professional Development of Personnel Managers in Elementary Schools

欲提升公部門中國小人事主管的工作效能，應先了解此職務現今所應具備之各項職能與工作內涵，以及各項職能重要性之優先順序，方能在有限的時間及資源下，做最有效的提升與培訓，發揮最大的綜效。本研究首先將國小人事主管的職能分為三大構面：核心職能、專業職能及管理職能，後經專家意見歸納出十三項職能關鍵要素。本研究進一步運用層級分析法分析顯示，整體職能中，以人事法規的權重分數最高；核心職能以溝通協調最為重要，專業職能以人事法規最為重要，管理職能則以情緒管理與危機管理最為重要，廉潔正直與溝通協調次之。最後，經由權重分析計算各項職能之發展比重，作為組織陞遷選才、訓練發展、績效評核行為與個人提升自我職場競爭力時之參考依據。

To enhance the work efficiency of personnel managers in public elementary schools, this study determined the position’s occupational functions and work content and then ranked those functions by levels of importance, enabling the position’s functions to be effectively enhanced with minimal time and resources but maximal synergy. In this study, the occupational functions of the personnel manager position in elementary schools covered three dimensions: core, professional, and management functions. According to the analysis results of the analytic hierarchy process, the weighting score of personnel regulations was the highest among all of the occupational functions. Communication and coordination was the most crucial among the core functions, with personnel regulations being the most crucial among the professional functions. Among the management functions, emotion management and crisis management were the most crucial, followed by integrity and honesty and communication and coordination. Finally, the weights of the various occupational functions were calculated using weight analysis. The results can serve as a reference for employee recruitment and promotions, employee training and development, employee performance assessments, and employee improvement.