與姐妹志工一起工作：新住民家庭服務中心支持性志願服務初探

Working Together with “Jiemei” Volunteers: Exploring the Supportive Volunteering for Immigrant Wives in Service Centers for New Immigrant Families

相關文獻指出移民在接待社會的志願服務參與可以產生正向效益，接待社會亦受惠移民志工的貢獻，然身處弱勢使移民不易參與及維持在志工活動中，此召喚出「支持性志願服務」的重要。臺灣學界尚未關注如何支持新住民女性參與志願服務的議題，本文以10間新住民家庭服務中心為研究場域，深度訪談12位督導或社工辦理新住民女性志工的經驗，試圖彙整出具有支持性志願服務的作為。研究發現基金的補助規定是驅使中心辦理新住民女性志工的主因，然在辦理過程中逐漸體認參與志願服務對新住民女性具有重要意義，進而對此業務產生認同，鑲嵌著選擇、多元、互惠、肯認、多樣性、文化敏感度、培力、支持、肯定、即時等特徵的支持性志願服務措施因此逐漸發展形塑。具體作法包括以多樣管道和善用原鄉社群網絡進行招募；舉辦始業式；規劃多種培訓課程；協助參與志工教育訓練；培訓時間與志工服務保持彈性；志工運用時重視新住民女性的能力與原生文化；即時或定期提供教育性和支持性的督導；以及適時獎勵。本文最後依據研究結果提出具體建議，期能催化支持性政策與措施的發展，暢通新住民女性參與志願服務的管道與機會。

It was recognized that immigrants made extraordinary contributions to the host society by undertaking volunteering activities whereby immigrants also improved their well-beings. However a variety of factors might prevent immigrants from volunteering which called for the development of “supportive volunteering”. Studies to date on the issue of immigrant wives in Taiwan had paid no attention to the support of their volunteering participation. Based on the interview data collected from 12 workers in 10 Service Centers for New Immigrant Families (SCNIFs), this article first found that SCNIFs gradually recognized the importance of involving immigrant wives as volunteers although most centers were provoked into doing this by the state's policy. It was further found that SCNIFs could spontaneously and incrementally developed supportive volunteering measures, including using diverse approaches to recruit, particularly making good use of immigrant wives' networks; having an orientation to make formal introduction; giving diverse training; making voluntary sector flexible; appreciating immigrant-wife volunteers' abilities and native culture; providing available and approachable support and supervision; and encouraging and rewarding immigrant-wife volunteers' contribution. This article finally putted forward recommendations of how future policies and programs could be formulated in order to support immigrant wives' involvement in volunteering and successfully retain them.