中國旅遊健康業從業人員之工作倦怠成因

Causes of Job Burnout in China Travel Health Industry

工作倦怠時下已成為各類行業的流行病，不僅影響著員工的生理健康和心理健康，長時間處於工作倦怠的人會產生負面情緒狀態最終厭倦自己的工作，工作效率低下、工作成就感降低，進而產生離職傾向、對企業績效造成損失。本研究旨在探尋中國旅遊健康業領域從業人員的工作倦怠現狀。研究者深度訪談9位旅遊健康業從業人員的工作情形。研究結果指出，在中國，當前旅遊健康業從業人員工作倦怠的四個主要成因為：1.個人狀態低落：包括個人基本資訊缺乏、亞健康、心理勞務重、個人能力不足、家庭-工作衝突，2.工作負擔重：包括工作超負荷、工作回報不公平、工作環境不佳、工作-家庭衝突，3.組織支持少：包括組織支援不夠、組織氛圍不良，以及4.顧客要求多：包括溝通困難、顧客期望價值過高。本研究亦提出中國旅遊健康業從業人員工作倦怠的未來研究方向。

Nowadays job burnout had become epidemic in all industries. It was not only affected physical and mental health of the employee, but also leaded to a negative emotional state for employee who worked burnout for a long time and even resulted in a eventually tired of his work. Their work-efficiency was low, the work achievement feeling was reduced, and had a tendency to leave which was causing losses to the enterprise performance. This study studied and analyzed job burnout in the field of tourism health industry. Through 9 in depth-interviews with travel-health staff for work experience, extracted effective data from emotional analysis, draw the four main causes of job burnout, which were: 1. personal low condition, including lack of basic information, sub-health, heavy psychological services,, lack of personal capacity, and family-work conflict; 2. heavy work load, including work overload, unfair work return, poor working environment, and work-family conflict; 3, less organizational support, including organizational support is not enough and poor organizational atmosphere; and 4. customers’ more requirements, including communication difficulties and customers’ expect value too much. This study presented the connotation and future research direction of job burnout in China travel health industry.