An Approach to Extract Product Features from Chinese Consumer Reviews and Establish Product Feature Structure Tree

An Approach to Extract Product Features from Chinese Consumer Reviews and Establish Product Feature Structure Tree

With the progress of e-commerce and web technology, a large volume of consumer reviews for products are generated from time to time, which contain rich information regarding consumer requirements and preferences. Although China has the largest e-commerce market in the world, but few of researchers investigated how to extract product feature from Chinese consumer reviews effectively, not to analyze the relations among product features which are very significant to implement comprehensive applications. In this research, a framework is proposed to extract product features from Chinese consumer reviews and construct product feature structure tree. Through three filtering algorithms and two-stage optimizing word segmantation process, phrases are identified from consumer reviews. And the expanded rule template, which consists of elements: phrase, POS, dependency relation, governing word, and opinion, is constructed to train the model of conditional random filed (CRF). Then the product features are extracted based on CRF. Besides, two index are defined to describe product feature quantitatively such as frequency and sentiment score. Based on these, product feature structure tree is established through a potential parent node searching process. Furthermore, categories of extensive experiments are conducted based on 5,806 experimental corpuses from taobao.com, suning.com, and zhongguancun.com. The results from these experiments provide evidences to guide product feature extraction process. Finally, an application of analyzing the influences among product features is conducted based on product feature structure tree. It provides valuable management connotations for designer, manufacturer, or retailer.