員工協助方案模式之探索：以聯合服務模式推動台灣科學園區員工協助方案之經驗

The Study of Employee Assistance Programs: The Experience of Consortium Employee Assistance Programs Model for Taiwan’s Science Park Enterprises

員工的工作壓力問題已是當前管理者所關注的議題，因此，對組織來說，找出有效處理及預防 員工壓力問題的措施及機制是刻不容緩的，而結合員工心理諮商與法律諮詢等其他協助服務的員工 協助方案(EAPs)被認為是最適切的策略之一。本研究以協助某科學園區之管理中心建置及推展EAPs 為背景，在方案推展的過程中，先透過蒐集企業管理者、員工及園區管理中心對EAPs 的推展現況 及困境等資料，以本土個案發展出的EAPs 聯合服務模式，經實際運作後發現，EAPs 聯合模式可以 明顯地提升員工對EAPs 的使用率及企業對EAPs 的了解。本研究透過實務個案分析，提供建構EAPs 聯合服務模式的規劃步驟、方法及工具，做為國內企業規劃EAPs 參考，及協助政府單位、企業管 理者和員工處理工作壓力及問題。

Workplace stress is growing concern for organizational managers. Thus， it is imperative that managers should propose measures and preventive mechanisms to effectively tackle employee’s workplace stress. As a result， EAPs， a combination of mental counseling， legal consultation， and other services， is one of the most fitting strategies. With the assistance of Employee Assistance Programs (EAPs) at a regional Science Park， a longitudinal study was conducted to develop a consortium model of EAPs. During the process of developing the model， the difficulties encountered by the EAPs personnel， including managers and employees， was collected for the purpose of developing a localized model for the EAPs. Furthermore， following the operation， the EAPs were able to successfully increase the rate of employee usage and knowledge of the EAPs. This study， through the analysis of practical cases， aimed at developing EAPs strategies to help government institutions， managers， and employees better cope with workplace stresses and problems encountered at work.