工作倦怠對員工幸福感與留任意願影響之研究──以員工福利方案滿意度為調節變項

The Study of the Relationship among Burnout, Employees' Well-Being and Intention To Stay：The Moderating Effects of Employee Benefit Program

本研究希望透過員工福利方案的調節下，瞭解工作倦怠及員工幸福感間的關聯程度，進而探討員工是否願意留任於組織內，繼續為組織效力。研究對象為入選勞動部於2011年所舉辦的「員工協助方案」優良事業單位選拔中的2家企業，分別為台灣電力股份有限公司及台灣積體電路製造股份有限公司，以及華碩電腦股份有限公司、台北捷運、大同股份有限公司及公職人員。本研究結果發現：（1）工作倦怠與員工幸福感間具有顯著負向相關。（2）員工幸福感與留任意願具有顯著正向相關。（3）工作倦怠與留任意願具有顯著負向相關。（4）員工幸福感對工作倦怠與留任意願具有顯著的中介效果。（5）員工福利方案會對工作倦怠與員工幸福感具有顯著的調節效果。根據研究結果及發現，本研究對企業管理者提出諸項建議，期能對員工的管理與協助有所助益，並做為企業在員工福利規劃及人事管理上之參考，建議如下：（1）辦理工作倦怠探索活動。（2）適度暸解並滿足員工的需求。（3）發展彈性政策。（4）塑造理想工作環境。（5）注重員工協福利方案的推行及實施。

The main targets in this study are the corporations chosen from eleven companies which using the Employee Assistance Program. The chosen companies including Taipei power company and Taiwan Semiconductor Manufacturing Company. These two companies were selected by the Ministry of Labor as the most excellent companies held Employee Assistance Program in 2011. Moreover, our study targets also including ASUS, Taipei Rapid Transit Corporation, Tatung company and government employees. The results showed: (1)The relationship between burnout and employees’ well-being are significant negative correlation.(2)The relationship between employees’ well-being and intention to Stay are significant positive correlation. (3)The relationship between burnout and intention to Stay are significant negative correlation.(4) Employees’ well-being has mediating effect on the relation between of burnout and intention to Stay.(5) Employee benefit is a significant moderate variable to affect the relationship between burnout and employees’ well-being. According to the results and showed, in this study, to managers made various recommendations, energy management and assistance of the staff helpful, And as a business reference in employee benefits planning and personnel management, following recommendations: (1)Exploration activities for work burnout. (2)Moderate understand and meet the needs of employees. (3)Flexible policy development. (4)Create ideal working environment. (5)Focus on the implementation of the Employee Benefit and the implementation.