探討護理資訊系統滿意度及持續使用意圖之研究——以南部某區域教學醫院為例

Investigation on the satisfaction and continuance intention for Nursing Information Systems - Example of a Regional Teaching Hospital in Southern Taiwan

近年來，各種科技應用陸續導入醫療照護環境，醫療資訊也不斷在臨床上運用先進的資訊技術，隨著政府醫療政策的推進，促使醫院的資訊化更為快速，其中護理人員使用的護理資訊系統尤甚。因此，本研究期望能透過IS接受後持續使用模式之架構，加入「資訊品質」與「系統品質」去解釋及預測護理人員對於護理資訊系統的使用者滿意度及持續使用意圖，以達到正確評估影響關鍵之因素。本研究南部某區域教學醫院之臨床護理人員為研究對象，有效問卷為251份。研究結果顯示，最主要會影響護理人員持續使用護理資訊系統使用意圖之變數，為使用者滿意度與知覺有用性。另外，資訊品質、系統品質及確認也會間接透過使用者滿意度及知覺有用性而影響持續使用意圖。

In recent years, a variety of technology applications continue to import medical care environment and advanced information technologies have also been continuously used in medical information systems. Nursing care information systems is more so.
After 'information quality' and 'quality system' are introduced in a post-acceptance model of IS continuance, this research is intended to explain and predict the satisfaction and continued use of intention of users about nursing care information systems and assess the key affecting factors. The clinical nurses of one regional teaching hospital in southern Taiwan were recruited in this study, total of 251 valid samples. The results reveal that most important factors that affect the intension to continuously use nursing information systems are satisfaction and perceived usefulness. In addition, information quality and system quality could indirectly influence the intension of continuous use by affecting the satisfaction and perceived usefulness of users.