Applying CMMI Approach to Business Process Improvement

Applying CMMI Approach to Business Process Improvement

The Capability Maturity Model Integration (CMMI) is currently the most widely adopted and influential process improvement framework. It totally contains two representations, continuous or staged, and 25 process areas covering a range of supplier sourcing, product concept to product delivery, and maintenance of the whole production lifecycle. Because CMMI has already become an international standard to measure the quality of software industry, to date, the government of Taiwan is enthusiastically launching CMMI-related plans to boost the competitiveness of software industry. Nevertheless, this systematized framework provides not only as the basis of process improvement for software industry, but also a valuable reference for other organizations which intend to engage in process improvement. Therefore, this paper will firstly introduce the concept and implication of CMMI model, and further to propose on model tailoring, implementation methodology, and process performance appraisal, during the application of CMMI model by non-software industries, summarized as: 1. Customized model tailoring, 2. IDEAL implementation methodology, and 3. Evidence assessment principles and suggestions; hopefully to provide as an enlightenment reference for those enterprises that intend to conduct process improvement.