How Factors Affect Value Creation and Satisfaction of IT Outsourcing: The Social Perspective

This study develops an integrated model from the viewpoint of social theory to understand how factors influence value creation and satisfaction of outsourcing between information technology outsourcing vendors and electronic commerce enterprises. Six factors impact value creation, which in turn influences outsourcing satisfaction. The authors argue that electronic commerce enterprises are able to increase value creation through information technology outsourcing beyond that which can be affected by social planning, stakeholder integration, social planning, social positioning, environment scanning, and customer participation. The study assumes that corporate social responsibility affects social planning and that stakeholder integration affects social positioning. The results show that all antecedent factors have significantly important effects on value creation and that value creation also significantly affects outsourcing satisfaction.