從意義建構理論探討新進者組織社會化之個案研究

A Case Study of Newcomer’s Organizational Socialization from Sense-Making Theory

新進者可獲得成功的組織社會化一直是組織的重要議題，之前有諸多的研究在探討新進者的資訊尋求行為對於組織社會化的影響，而此些研究的焦點放在新進者的資訊尋求行為和社會化程度之關聯，將這些資訊視為是物件，強調資料的重要性和傳遞的觀點，但這樣的個人取向缺乏組織情境的了解，也產生研究結果不一致的情形。另外組織資訊環境的改變，企業建構了完善的企業內部網路，整合了組織所有的資訊資源，現在新進者可輕易的在企業內部網路上尋求相關的資訊內容和進行學習，對於新進者的影響值得進一步探討。本研究採用圖書資訊領域裡的意義建構理論，來探究新進者組織社會化過程中的資訊使用行為。研究對象是以臺灣一家大型軟體公司進行個案研究，收集有關於個案的組織資訊系統、新人教育訓練制度等內容，根據研究目的對新進人員進行深度訪談和錄音，整理成逐字稿後匯入Nvivo 10質性軟體進行資料分析。研究結果包含了新進者的缺口、填補缺口、幫助為架構的資訊使用模型，並提出有關企業內部網路、組織制度活動和人員三類資訊環境，對於新進者組織社會化的影響之命題。最後研究結果提出建議以提供實務界未來在新進人員訓練時參考。

Successful organizational socialization of newcomers is always an important issue for organizations. Organizational socialization has an effect on one's job behavior, attitude, and performance, which in turn affects his/her organizational commitment, job satisfaction, and turnover intention. Although a large number of studies have explored the effect of newcomers' information seeking behavior on their organizational socialization, most of them focus primarily on the relation between information seeking behavior and degree of socialization. These studies viewed information as an object and stress the importance of data and diffusion. However, they did not offer an insight into how newcomers use information provided by the organization and how they can benefit from the information. Besides, the organizational information environment has changed. Many businesses have constructed an internal network to integrate all information resources, enabling newcomers to seek and learn needed information from the internal network at ease. The effect of such internal network on newcomers should be further investigated. This study adopted Sense-Making Theory in library information research area to explore the information use behavior of newcomers during organizational socialization. A large software company in Taiwan was selected for case study. Data pertaining to the information system environment and training for newcomers were collected through in-depth interviews with newcomers in this company. The interviews were recorded and transcribed verbatim for a grounded theory analysis on Nvivo 10. Results of this study included an information use model of newcomers consisting of gaps, how to fill the gaps, and assistance as well as some propositions as to the effects of internal network, organizational activities, and personnel on organizational socialization of newcomers. Results of this paper could be a reference for both practitioners and future researchers.