以情感及社會作用改善資訊系統之滿意度

Improving User Information Systems Satisfaction with Emotion and Social Impact in Mandated Environments

大部份公司致力於改善使用者對資訊系統的滿意度。雖然過去研究都著重於改善資訊系統的功能，但在強迫性使用的資訊系統下，顯少有研究藉由「情感需求」方面來提昇滿意度。因此，本研究以377名強迫性資訊系統的使用者，進行實證調查，即完整的情感需求及滿意度之研究。研究結果發現使用者「情緒價值」及「社會價值」顯著地影響其滿意度。所以我們相信，公司企業提昇使用者滿意度的方法，不再只是透過改善資訊系統的功能，更應該考慮到情感需求的因素。

Most companies strive to increase user satisfaction with the corporate information system. Although previous studies have proposed improving IS functions, few focused on users’ affective needs, in mandated IS environments especially. This study therefore examined affective needs of overall assessment and user satisfaction. We tested a satisfaction model in an empirical survey of 377 IS users adopting the mandated IS. The results showed that emotion and social impact significantly contributed to user satisfaction with IS use. We believe that companies can increase user satisfaction through both IS functions and affective needs.