獨居老人緊急救援服務輸送模式與社會工作角色功能——以某社福組織為例

Online Emergency Call Service Delivery Model for Elderly People Living Alone and the Role of Social Workers: Nonprofit Organization Example

國內人口高齡化使得醫療與長期照顧服務的需求大幅增加，老年民眾傾向在地老化，政府亦以居家式與社區式長期照顧服務為重要政策目標，獨居老人緊急救援服務是落實此政策的重要老人福利服務方案之一，可以幫助獨居老人或失能者在熟悉的居家環境中得到適當的健康與安全維護，維持獨立自主的生活。本研究歸納相關文件，以質性訪談描述獨居老人緊急救援服務實施現況、服務輸送模式，以及社工人員在方案中扮演的角色功能。研究結果提出獨居老人緊急救援服務輸送模式再設計、建立緊急救援服務的老人社會工作專業職能內涵、以及培育跨領域及跨專業合作人才的建議。未來還需要更多社區獨居老人照顧與緊急救援服務模式的研究，以回應社區失能者與獨居長者得到居家健康與安全的需求。

Population aging has engendered a significant increase in demand for medical and long-term care services. Elderly people prefer to age while remaining in their own home, and social policy emphasizes home- and community-based long-term care. An online emergency call service for elderly people living alone is a crucial welfare service in the implementation of this policy. This service ensures that elderly and disabled people can be healthy and safe while living in their own homes and maintain their independence for as long as they wish. In this study, the researchers analyzed documents and conducted qualitative interviews to determine the current status of the online emergency call services provided to elderly people living alone, the service delivery model, and the role of geriatric social workers in the system. A redesign of the service delivery model, the establishment of social work competency content for this service program, and the cultivation of multidisciplinary and collaborative talent are suggested. Further research on service models is required to meet the demands of health care management and safety regarding disabled and elderly people who live alone.