資訊科技方案導入之目標與承諾

IT Program Goals Formulation and Commitment in Attaining Enabled Business Functions

「以方案（Program）的方式來管理多個大型且複雜的資訊系統專案以達成組織的策略目標」此議題在近年來受到學術及實務界之關注。由於資訊科技方案裡的各專案因自身利益與資源分配產生衝突，因此，資訊科技方案的目標與各專案的利益如何達成配適是值得關切的。有別單一專案系統導入；一個大型資訊系統方案的導入，單一專案經理除了自己的目標之外，尚有整體目標需要去達成。如何讓團隊成員願意付出努力去完成自己部門的目標同時也要完成整體的目標是需要去探討的重要議題。 本研究根據量化調查法之結果顯示，共同努力達成方案目標為大型資料科技系統方案導入之重要因素，它同時中介了目標形成和目標承諾此二個因素與方案導入效能之關係。

Information technology (IT) programs are the most commonly adopted management structures applied to large scale or complex system implementations. However, IT programs still fail to meet strategic objectives set forth by organizations. Often, the failure is attributed to inadequate efforts to accomplish goals by individual project managers, resulting in a disconnect between the goals set forth by management and the implementation by members of the programming team. To consider the veracity of this argument, we utilize goal theory to build a unique model on the antecedents of goal accomplishment effort. This is implemented through an IT program which incorporates both program goal formulation and program goal commitment. Most importantly, we argue that a higher degree of program goal formulation and program goal commitment are associated with greater overall program goal accomplishment efforts, which, in turn, delivers an IT system that functions better for businesses. Based upon a survey of 119 IT implementation programs, the results support the proposed theoretical model. The results show that effort towards overall program goals is a key mediator between program goal formulation, program goal commitment and the business functions that IT can facilitate.