企業組織能力對員工工作績效與留職意願之影響－－以員工滿意度為中介變數

The Effects of Organizational Capabilities on Employee Job Performance and Retention-The Mediating Role of Employee Satisfaction

在高度競爭的經營環境下，光憑成本領導、利基市場與差異化策略，已難維持企業長久之競爭優勢。企業應重新思考如何發揮「人」的競爭力，妥善運用人力資源，才能創造可持續之競爭優勢。本研究探討企業之組織能力、員工滿意度與員工表現之間的關係。其核心議題在於回答「員工滿意度究竟是企業之營運成本？利潤分攤？還是價值創造？」。研究結果發現，員工滿意度對於員工工作績效及留職意願有正向影響。再者，透過組織能力的建構，企業能夠同時提升員工滿意度、員工工作績效及留職意願。此外，員工滿意度在企業組織能力與員工表現間具有中介效果。

In today's highly competitive business milieu, using traditional means, such as economic scales, strategic position and technology capabilities, to build corporate long-term competitive advantages are still necessary, yet insufficient. Companies must rethink how to empower its employees to create sustainable competitive advantages. This research explores the relationships between organizational capability, employee satisfaction and employee performance, trying to answer a key question, ＂what dose employee satisfaction mean to a company-operating cost? Profit distribution? or value creation?＂ The empirical result shows that an enterprise can enhance the level of employee satisfaction and performance simultaneously through its organizational capability. Besides, the result also indicates that employee satisfaction mediates the relationship between organizational capability and employee performance.