隱藏性的工作？情境管理作為男護士在女性行業中的工作策略

Invisible Work? Situation Management as Male Nurses’ Coping Strategies at Work

本文藉比較男、女護士從事情境管理所得的不同評值，討論其中的性別涵義，說明這是一份性別化的工作。我們發現，情境管理雖對女同仁是隱藏性的工作，卻在男護士執行時，因得享其中所蘊涵之男性意義，不但占有工作上的優勢，並且邊工作邊做成他們的男性別。回應性別角色理論，性別中立說是徐宗國2001 年發表之論文的基調；然而檢視更多田野資料後，顯示出其中若干的疏漏。本文擬加以回應並更進一步，在理論性抽樣原則下蒐集與分析護士執行這份任務時的互動與情境資料，從中歸納出在女性為主之互動服務業裡，男性享優勢的三種工作情境，並類推此一原則到其他類似職業裡的兩性關係。

This study presents a micro-analysis of what nurses really do at work by comparing female and male nurses’ work experiences, by using the grounded theory approach. Our findings are as follows: (1) Nurses do situation management rather than feminizing care or caring at work; (2) The generic nature of situation management in nursing has two attributes: control and invisibility; (3) There are gender differences in nursing styles of situation management; (4) Male nurses do situation management at work as a display of their masculinity, especially under three types of structural conditions outlined in this paper. Situation management is part of the invisible task male nurses do at work; they are doing gender while doing work.