技職大學管理實習績效評估之研究

A STUDY ON PERFORMANCE EVALUATION FOR MANAGEMENT INTERNSHIP IN TAIWAN’S TECHNICAL AND VOCATIONAL UNIVERSITY

管理實務比校園內學習的理論更為複雜，因而管理教育必須兼顧理論與實務。為讓管理教育能夠務實致用，校外實習已是管理教育中重要且必要活動。本研究旨在探討管理實習生之實習成效，在由207名企業督導對管理科系實習生進行評量下，除建立一具有信度及效度之實習績效衡量指標外；研究結果也發現，管理實習生於人際關係、專業行為及績效面等表現良好，而表現較低分為「商業常識」及「專業知識」。這結果指出管理科系學生的弱勢與努力議題；也有關於多數實習在零售服務業、從事門市銷售與門市服務工作，工作性質偏向重複例行性之管理「作業」層級，較無領導、組織及規劃等管理功能的體驗與學習。文中最後就研究結果提出建議，以為管理教育在課程規劃與實習之參考。

Management practice and work is far more complicated than school learning, so management education has to include workplace practice, i.e., internships. To make management education to learn and consistent application, internships, therefore, is an important and necessary activities. The major focus of this study is on evaluation of internship performance of management interns. Through 207 company supervisors as the samples to evaluate, in addition to having established a measure of performance with good reliability and validity for internship performance, the study also found that company supervisors rated their interns better in interpersonal relationship, professional conduct and performance, but poorer in “general commercial knowledge,” “knowledge related to the major.” It concluded that the weaknesses and teaching issues for management department; also on the majority of internships in store sales and services, those jobs are repeated and routine, tend to “operational” level management, the relatively experience and learn without leadership, organizing and planning and other management functions. The paper concludes with recommendations on the findings, that the reference to curriculum planning and internship of management education.