台灣及大陸壽險業務員靈性領導與情緒調節對職場自尊影響歷程之分析

The influence processes of spiritual leadership and emotion regulation on organization-based self-esteem in Taiwan and China Life Insurance Agents

本研究探討靈性領導與情緒調節對職場自尊之影響歷程，並以台灣及大陸壽險業務員為研究對象進行比較分析，研究採問卷調查法，台灣部分發220份，有效問卷為166份，有效問卷率為75.45%；大陸部分發280份，有效問卷為204份，有效問卷率為72.86%。利用結構方程模式分析台灣壽險業務員和大陸壽險業務員的靈性領導、情緒調節與職場自尊之影響歷程是否不同，研究結果發現台灣壽險業務員方面，靈性領導會正向影響情緒調節之表達抑制和認知重評，而透過認知重評影響職場自尊；在大陸壽險業務員方面，靈性領導透過情緒調節之認知重評正向影響職場自尊，但不會影響情緒調節之表達抑制，而表達抑制負向影響職場自尊。台灣壽險業務員和大陸壽險業務員之影響歷程確實不同，本研究進一步提出管理上的建議。

This study based on the spiritual leadership and emotion regulation influence organization based self-esteem and studied the influence processes of organization based self-esteem and compared to analysis the life insurance agents in Taiwan and Mainland China. A total of 220 questionnaires were sent in Taiwan, a valid total of 166 questionnaires were returned, and the valid return rate was 75.45%. A total of 280 questionnaires were sent in Mainland China, a valid total of 204 questionnaires were returned, and the valid return rate was 72.86%.With the valid returned questionnaires, structural equation modeling analysis was conducted for testing the influential progress. The finding that there were different influences processes on organization based self-esteem. Finally there were managerial implications had been proposed.