學生評鑑教師教學與教師自評之研究－－以美和技術學院英文教學為例

A Study on Students’ Evaluation on Teachers and Teachers’ Self-Evaluation--The Case of English Teaching in Mei-Ho Institute of Technology

近年來教師評鑑逐漸受到重視，相關的研究成果也越來越豐富。不同於過去的研究方法，本研究利用Parasuraman , Zeithaml and Berry在1985年提出的服務品質評量模式來探討「學生對教師評鑑」與「教師自我評鑑」之間的差異。本研究以美和技術學院英文科教學為例，探討教師服務品質知覺因素（包括教學態度、教學方式、命題與評量及教材之使用）與學生對整體課程之滿意度，以及學生對教師服務品質與教師自覺之教學品質是否有差異。本研究的結論如下：1.整體而言，學生對教師「教學態度」評價較高，而對「命題及評量」之評量相對較低。2.二專及四技學生對教師教學服務品質評價顯著優於五專生，語言類與管理類學生優於醫護類學生。3.老師對教學服務品質之自評結果均大於學生之評價，且在「教學態度」、「教學方式」、「命題與評量」與「教材之使用」上存在顯著差異，其中又以「教學態度」之知覺差異最大。4.建議英文教師應優先將「命題與評量」部份列入改善之目標，並進一步找出教師與學生在教學服務品質之知覺差異。

Teachers Evaluation has become popular in recent years; the related research are also abundant. This study employs service quality model provided by Parasuraman, Zeithaml and Berry (1985) to investigate the differences between students’ evaluation on teachers and teachers’ self-evaluation. This study takes English Teaching at Mei-Ho Institute of Technology as the subject to investigate the factors of teaching service quality (including “Teachers Attitude to Teaching”, “Teaching Method”, “Exams and Evaluation”, and “Instruction Materials”, etc.) and students’ satisfaction on English courses as well. This study also investigates the differences between the students satisfaction on teaching service quality and teachers self-perception of the teaching service quality. The conclusions of this study are as follows: (1) Overall speaking, students rank relatively high on “Teachers Attitude to Teaching”, and relatively low on “Exams and Evaluation”; (2) The average evaluation scores of two-year junior college and 4-year college students on teaching service quality are significantly higher than those of 5-year junior college students, and the average scores of students majoring in languages and management are higher than those majoring in medicine; (3) The self-evaluation scores of teachers are higher than those of students. The differences are significant in the factors of “Teaching Method”, “Exams and Evaluation” and “Instruction Material”, especially in the factor of “Teachings Attitudes to Teaching”; (4) This study suggests that English teachers should try to improve “Exams and Evaluation” first and try to search for the difference in the gap between students’ perception of teaching service quality and the teachers’ self-perception.