以工作滿足為中介變相探討五星級旅館組織學習與組

A Study of Organizational Learning and Organizational Commitment in Five-Star Hotels - Job Satisfaction as A Mediator

本研究以台灣地區五星級旅館之員工為研究對象，探討員工所知覺到的組織學習與組織承諾之間的關係，並探討員工之工作滿足是否會對組織學習與組織承諾產生中介效果。採便利抽樣方式進行問卷調查，受測對象為在五星級旅館工作滿一年以上之員工。共計發出問卷600 份，回收有效問卷473 份。研究結果顯示：組織學習與員工工作滿足有顯著的正向影響，其子構面資訊分享、詢問的氣候及學習的實踐皆與工作滿足有顯著的正向影響；工作滿足與組織承諾有顯著的正向影響；組織學習其子構面學習的實踐與組織承諾有顯著的正向影響；工作滿足會對「組織學習與組織承諾」之間產生中介效果，工作滿足也會對其子構面資訊分享、詢問的氣候、學習的實踐及成就傾向與組織承諾之間產生中介效果。

The purpose of this study aims to examine the effect of organizational learning on organizational commitment among the five-star hotel employees in Taiwan. Additionally, the mediating role of job satisfaction on the link between organizational learning and organizational commitment is tested. In order to test the proposed conceptual framework, the convenience sampling method was adopted for data collection. Approximately, 600 structured questionnaire were distributed to employees who worked in five-star hotels more than one year. In total, 473 usable questionnaires formed the data basis of the research. The results indicated that: 1. Organizational learning dimensions including information-sharing patterns, inquiry climate, and learning practices have a positive impact on job satisfaction. 2. Job satisfaction has positive impact on organizational commitment. 3. Learning practices has positive impact on organizational commitment. 4. Job satisfaction mediates the effects of organizational learning dimensions such as information-sharing patterns, inquiry climate, learning practices, and achievement mindset on organizational commitment.