以平衡計分卡基礎發展醫院人力資源管理指標

Developing Human Resource Management Indicators of Hospitals - Based on Balance Scored Card

醫療環境的快速變遷，隨著全民健保開辦，醫療市場競爭加劇，醫院的生存與發展面臨市場嚴苛的考驗。為維持在醫療市場的競爭力，醫院除了提升自身的醫療品質之外，對於醫院內部管理績效需作有效評估，提升經營效率。本研究旨在發展人力資源管理績效指標系統，使醫院能藉此自我監測管理績效，提升內部管理之效能，並達到持續改善之目的。故以平衡計分卡發展醫院管理指標系統以評估醫院管理績效，收集國內外醫院管理指標之相關研究文獻，及依據平衡計分卡四大構面提出適用於評估人力資源管理績效指標項目，擬定問卷，針對指標的重要性與可行性進行院內外各方專家意見收集，以發展具體指標內涵，完成適用指標。經過一連串的資料整理與分析，醫院協會人力資源委員會中的三十多家醫院取得共識，自94年度起將正式使用此份人力資源管理指標，作為人力資源評估之重要比較與參考依據。

Hospitals' survival and market development is facing great challenges along with the fast changing medical environment and the implementation of National Health Insurance. To keep hospitals competitive edge in the market, except from improving its treatment and service qualities, hospitals also needs to analyze their own management capability and improve its efficiency. This study aims for developing a set of strategies to give hospitals a guide on analyzing their management efficiency, and enables hospitals to perform self-management test for increasing its management efficiency to meet the target of continuously improvement over period of time. Therefore, balance scorecard is used to develop hospitals' management indicator program for analyzing its management efficiency. Questionnaire is created by referring to international hospital management references, along with the four concepts suitable for analyzing hospitals' management efficiency developed by the balance marking card for collecting information from hospitals' specialists on administrative management aims. Through a series of data collection and analysis, the thirty hospitals of human resource committee of Taiwan Hospital Association have reached a consensus. In order to be the important reference resource of human resource assessment, the human resource management indicators will be formally used from 2005.