雲端職場壓力管理創新服務模式之研究

An Innovative Model to Deal with Stress Management in the Workplace Using Cloud Technology

目的：「工作壓力」會產生心理健康之負面效應，傳統職場壓力管理以諮商、輔導為主，缺乏主動、互動、隱私、資源整合性，本研究嘗試將雲端照護技術與職場壓力管理整合，提供創新職場壓力管理模式。方法：本研究採用質量並行之方式，首先從文獻探討中歸納模式雛形，以專家訪談法深入了解專家意見、問卷調查法了解員工壓力管理需求，綜合此兩項結果做為模式雛形修正依據，再導入中部二家科技公司共209位員工，進行測試，並藉由滿意度調查二次修正模式，得出模式的結果。結果：本模式為整合性的服務，包含身心量測、健康資料庫、風險評估、客製化健康管理、就醫轉介、異業結盟、健康報告等。研究結果顯示31％之會員心理壓力風險下降；服務滿意度67.85分，介於中等到滿意之間，原因與服務時間太短有關。導入二家企業中一家同意續約，另有二家企業表達合作意願。本服務榮獲衛生福利部「102年度健康促進雲端加值應用」優質獎之殊榮，深獲企業及政府肯定。結論：「職場壓力管理」商機無限，本服務可促進員工身心健康、提高工作效率與企業的競爭力。

Objective: 'Work pressure' has a negative effect on mental health; however, traditional workplace stress management lacks initiative, interaction, privacy, and resource integration. This study integrated cloud-care technology and workplace stress management to provide an innovative workplace stress management service. Method: We began with a literature review to design a prototype, and then modified it according to in-depth interviews with experts and questionnaires about employee stress management. The model was then tested in two technology companies with a total of 209 employees in central Taiwan. Results: This model provides integrated services including mental and physical measurements, health databases, risk assessments, customized health management, medical referrals, cross-industry alliances, and health reports. The results showed that 31% of the subjects reported a drop in psychological pressure. Scores for satisfaction with the service reached 67.85 points and ranged from moderately satisfied to very satisfied; any dissatisfaction was due to the service time being too short. In addition, one company signed a contract to continue cooperation and the other increased its willingness to cooperate with us. The service was awarded the Ministry of Health's Welfare of Taiwan, "2013 Health Promotion Cloud Value-Added Application Excellence Award', indicating that it was well received by corporations and the government as well. Conclusion: 'Workplace stress management' provides business opportunities as this service can promote employee health and improve the effi ciency and competitiveness of enterprises.